 What to look for in a Heavy Truck & Equipment Service Shop Calgary is a city of more than a million people, and is home to many industries that require heavy equipment. Along with that, you’ll find dozens of service shops to keep all that equipment up and running. But with so many options available, how can you be confident that you’ve chosen correctly, and that you’ll get the best value for the money you spend? There are many factors that contribute to this, but they can all be broken down into three categories: certifications, convenience, and customer service. The certifications of a shop and its employees are a good place to start when wondering if they are worth your business. Anyone can open a workshop, but if they don’t have the skills and technical knowledge to back up their work, that’s a big red flag! The shop you choose should be an AMVIC council member, because that means the company follows a code of ethics set by an outside party, and their technicians should have their Red Seal licenses to ensure a consistent quality and standard of service. They should also have multiple licensed CVIP (Commercial Vehicle Inspection Program) technicians who can attest that your heavy-duty truck or trailer is roadworthy. It’s also important to check that the company has a COR-certified health and safety program to protect its employees – this is a benefit to customers because its high standards facilitate better service and repair quality – and that they have an established positive reputation for honesty from past clients.
The next factor in choosing a shop is convenience – if time and service is of the essence, you don’t want to be waiting for weeks to get necessary work done. Your chosen shop should have a fleet of fully-equipped service trucks that can come to you – loaded with computer diagnostics, welders, mobile cranes, and more that will ensure you get the service you need. With these, they can perform maintenance on the spot, or even bring your vehicle back to the main shop if needed. And speaking of the main shop, it should be located close to commercial and industrial routes, with easy access to the lot. Many customers don’t want to wait until something is wrong with their vehicle, and they want proactive preventative maintenance done instead. A good shop will send out text, mail, or email reminders (whatever you prefer) to let you know when a check-up is needed, and will be open at least six days a week to help fit with your busy schedule. They will even respond to specific requests, like night-time work or specialized locations, because that’s what is most convenient for customers. And that leads into the final consideration: customer service capability. The right shop will have a commercial vehicle inspection station, up-to-date computer diagnostics equipment/software, a computer history of your vehicle that they can monitor, and a transparent invoice system that clearly states what each charge is, so you know what you are paying for. The staff should be friendly and speak with you in easy-to-understand terms, and will work in partnership with you to look after your vehicle and extend its life. They will also emphasize preventative maintenance, rather than fixing problems after they show up, which is cheaper and easier in the long run, and will take other customer considerations into account, like environmentally-friendly zero-drip on-site oil and lube services. That’s quite a list to get through! You might be thinking that no single company could fill all of those points. But at West Tech Mobile – we do! We repair large, heavy-duty trucks, trailers, one-ton trucks, and delivery trucks, and we are proud to offer certified and comprehensive customer service that comes to you and keeps you moving. Our primary aim is to provide quality work at a reasonable cost. We contain costs wherever possible and pass these savings on to you in these difficult financial times. We want to work with you for the best outcome, so call us at 403-265-5699 or visit us at our shop at #22, 5555 51 Ave SE, conveniently located in Calgary’s industrial area today! 6/29/2017 01:09:01 pm
It's interesting to know that when a a company needs to get their semi trucks, that there are somethings that they need to take into consideration when choosing a mechanic. I like how you pointed out that one thing they need to consider is if the shop is convenient for them to be able to go to. That way no matter what happens, or when it does, they will know that they can take it there and not have to worry about postponing anything. 8/1/2017 12:50:32 pm
I like that you said a good company will send out a text or email reminder about any check-ups you need. I can see how that would be super helpful, especially for a large company with a lot of trucks to maintain. If I had a truck company, I'd definitely want a shop to remind me of services so that I can keep the trucks running as long as possible. 10/10/2017 01:30:40 pm
I like that you mentioned how preventative maintenance is much more cost effective than repairing. I think for fleet owners this should be a top priority. If I were a business owner I would want to make sure my vehicles are in top shape. 10/13/2017 08:34:27 pm
It's astonishing to know that some repair shops will send reminders to let one know that a check-up is needed. Giving owners at least a six-day window to help fit with their busy schedule. I'd love to have that kind of service. Thanks for the interesting read! 10/26/2017 01:30:16 am
So glad to have been of service, Kayla! Thanks for the comment! Goodluck!! I've been wanting to look for some good trailer repairs, and I think that being able to get some tips. I'm glad you talked about looking at the certifications of a shop when getting repairs done. I want to make sure that the shop I choose is certified to make repairs and do them right! 1/9/2018 04:54:45 pm
My brother has been looking into a trailer repair for one of his trailers. He was asking for some tips for keeping his recreational equipment in good shape to avoid permanent damage. I will let him know that using preventative maintenance is a great way to avoid major problems in the future. 4/7/2018 01:04:11 am
I'm glad that you talked about convenience as an important factor when it comes to finding a truck equipment shop, specifically when you mentioned that the shop should have a fleet of equipped trucks that will help them enable to perform maintenance on the spot. As a trucker, I have to meet deadlines when it comes to the delivery of items, and it is really a hassle if something goes wrong with the vehicle that I'm driving. I'll make sure that I research on all possible truck repair shops close to the city where I'll be going to. That way, I will know which shop to contact in case of a sudden breakdown. 4/10/2018 04:47:03 pm
My boss is looking for the best shop to help provide our fleet with services. So I like your advice to find a shop that will give you email or text reminders for when a check-up is needed. I will be sure to tell my boss that he should look for a fleet service that offers check-up reminders. 5/11/2018 05:07:38 pm
I totally agree that a mobile fleet maintenance shop should have fully-equipped service trucks and vehicles that can come to the client's location so that they can perform maintenance on the spot or bring one of the vehicles to their shop if needed. My father wants to start his own mobile fleet. I'll mention this to him so that he can already think about looking for a maintenance shop even before the business opens. 5/30/2018 07:44:42 pm
Thank you for suggesting that you don't want to wait days or weeks for the job to be done, so you want to make sure you find a shop that is convenient for you. Truck driving seems like it would be a stressful job especially when it comes to truck repair. Hopefully, drivers would look into finding the best repair company possible. 7/25/2018 05:19:47 pm
My brother-in-law has just arrived from his long trip this weekend. His truck gave him some troubles while on travel and needs some fixes. My sister called me if I could refer a truck repair shop which is credible and convenient. 8/6/2018 10:32:55 am
I really like what you said about finding a good mechanic to help you with proactive and preventative maintenance for your large vehicle. My husband and I are looking to get a bigger truck to help with hauling some things around a large property we are purchasing, and we really want to take care of it properly while we have it. Thank you for the information about how a good shop will send out text, mail, or email reminders to let you know when a check-up is needed. 8/7/2018 05:51:07 pm
I'm grateful for your advice that we should consider how convenient a truck repair shop is. I absolutely agree when you said that a service provider must have the capacity to do an on the spot maintenance, inspection or even repair when necessary. And yes, it should really be very, very accessible just like what my uncle, who owns a delivery truck, is looking for in a shop! 8/7/2018 08:41:50 pm
My dad wanted to make sure that everything needed for the renovation of his warehouse is complete, especially the trucks. It was explained here that the shop for truck services should be convenient. Furthermore, it's advisable to go to professionals for quality dump truck services. 8/8/2018 05:31:57 pm
I really liked what you said about checking their customer service capability. Having this in mind makes it a lot simpler to choose a top notch truck repair service. My cousin has been having some engine issues and may benefit from this tip.
Wiktor
8/20/2018 11:52:06 pm
Great article. Thanks for sharing. <a href=’https://www.saxonstrailers.co.uk/hire/car-transporters.html’> Car transporter hire</a> can deliver your car safely at the desired location. 12/18/2018 11:37:53 pm
Thanks for the heads up that one should choose a truck repair service that emphasizes preventive maintenance while providing great customer service. In my opinion, they can benefit moving companies and courier sources that have multiple trucks in operation. I highly suggest them to find one as soon as possible in order to keep their fleets in great shape while preventing any driver casualties. 1/13/2019 11:42:55 pm
My brother has a semi truck and it was damaged when it collided with another vehicle on the highway last night. It was explained here that when looking for repair services for his truck, the shop should be fully-equipped with computer diagnostics. Furthermore, it's recommended to go to trusted automotive shops for quality semi truck repair. 3/24/2019 08:46:56 pm
My dad has a truck business and some needed repair because it was worn out after a few contracts. It was explained here that it will be best to have the truck repaired in a shop with licensed employees. Moreover, it's recommended to hire professionals when in need of truck repair. 4/16/2019 11:38:50 am
You make a good point that you want to choose a shop that is easy to get into so you don't have to wait to get work done. This would be good if you're buying a semi truck since you want to make sure it's in good condition before it goes on the road. It would also be smart to find a shop nearby so you can easily bring the truck over for repairs. 5/8/2019 10:25:02 am
It makes a lot of sense how you said that going to an equipment repair shop should be influenced by whether the employees are certified or not. Knowing that would be really helpful because it would allow you to get really good work done whenever necessary. That way if you need a trailer repair or a vehicle repair you can always get it taken care of. 5/24/2019 04:26:21 am
Nice blog! The rule of 3 C’s for the selection of heavy truck and equipment shops is interesting. 6/5/2019 09:34:28 pm
My brother's truck broke down and he wants to have it repaired because he will be needing it for the move next weekend. It was explained here that when in need of truck services, he should make sure that the employees are certified and have a positive reputation. Furthermore, it's recommended to go to trusted truck services for quality work. 6/6/2019 12:25:57 pm
I like how the article explains that you should find a truck trailer shop that will help send you reminders to get your truck check out so that you can help prevent problems with your truck. I have a semi truck that I use often to transfer my products to other stores and I only have one truck so I want to keep it in good shape so we don't miss any shipments because of truck problems, so I will look into finding a shop that will help remind me to get my truck checked out. Thank you for the advice on finding a truck shop. 6/10/2019 01:39:15 am
My dad has a lot of diesel trucks and some of them need diesel repairs. It was explained here that it will be best to have proactive preventive maintenance to avoid repairs. Furthermore, it's recommended to go to trusted experts when in need of diesel repairs. I love what you said about finding a shop that will have a vehicle inspection station. Repairing a truck ought to be done with the help of mechanics that already have the right tools. My neighbor wants to get his truck's engine looked at, so I'll help him find the best auto service in town. 7/31/2019 12:57:57 pm
I like that you said that when choosing a truck and equipment service is good to check for a commercial vehicle inspection station, and an up to date computer diagnostics equipment software. My dad's car is a rare model and he wants to find someone that can help him with his car maintenance and equipment. I'm going to share these tips with him so that he can find a good repair shop. 8/16/2019 09:56:01 am
I love how you said you don't want to be waiting for weeks to get your truck worked on. Getting your truck fixed in a timely manner is very important to you and your everyday life. Having to wait for weeks means putting your life on hold for weeks. 10/29/2019 05:44:23 pm
You made a great point when you talked about how one of the factors that need to be considered when picking a heavy equipment shop is the convenience of the services. I would imagine that if someone owns a semi-truck, they would want maintenance performed on before issues come up. If I was a truck driver, I would definitely want to find a repair shop that I could rely on. 4/20/2020 07:49:58 pm
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 7/31/2020 05:10:45 am
I have a semi truck that I use regularly to move my items to different stores and I just have one truck so I need to keep it fit as a fiddle so we don't miss any shipments as a result of truck issues, so I will investigate finding a shop that will help remind me to get my truck looked at. Much thanks to you for the counsel on finding a truck shop. 8/13/2020 07:32:09 pm
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 10/14/2020 01:33:38 am
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 10/14/2020 01:42:55 am
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 10/21/2020 10:21:53 pm
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 11/10/2020 08:37:50 pm
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 11/16/2020 08:12:58 pm
You make an excellent point that it is important for us to choose a trailer equipment shop that hires certified and qualified employees. It makes sense as we are guaranteed that they know what they are selling. I will definitely remember this tip when I look for an equipment store. 11/19/2020 07:32:46 pm
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 11/25/2020 08:49:36 pm
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 12/3/2020 12:32:01 am
King Country Trailer and Repair is a company run by truckers for truckers and therefore we will provide unparalleled levels of customer service and experience. 4/27/2022 01:50:11 pm
It's good to know that they should have certification. My husband has a work truck that needs repairs. I'll make sure to pass this information along to him as he searches for a truck repair service. 9/23/2022 10:25:59 am
I like how you talk about how helpful it can be to look at credentials and licenses when considering a mechanic. My cousin got a truck a while back and is looking to get a mechanic to help him with repairs he might need. We'll have to look into finding a mechanic that has good experience. 9/28/2022 09:04:42 am
I want to make sure that I take good care of my truck, but I'm not sure how to go about it. It makes sense that getting the right maintenance would be important. I'll be sure to find a professional that has a lot of experience with that kind of thing. 12/15/2022 04:13:43 pm
Thank you for explaining that a good shop will have a fully equipped fleet. My brother has been talking about getting his truck serviced soon. It's been running weird, so I'll pass this on to him so he can hire someone like this to help. 12/28/2022 11:46:37 pm
Very informative blog. I was searching the internet to find what I should look for as I was going to buy a heavy truck for my fleet. Came through this article and it helped me out pretty well. 3/6/2023 09:18:04 pm
This articles helps me more.Thanks for your sharing, I will pay more attentions to your blog. Looking forward to your better and better articles. See you next time. 5/8/2023 11:17:55 am
It makes sense that you should find a shop that has certified employees. My husband talked to me yesterday afternoon about how some of the trucks at his work need alignments done on the wheels, so he wants to make sure he finds the right shop to help him. I'll pass these tips along to him as he searches for a truck repair shop to go to. 10/6/2023 01:29:07 am
One of the key points you mentioned in your blog that resonates with my experience is the importance of reputation. When I first started out, I made the mistake of choosing a shop solely based on their proximity to my route. It turned out to be a costly mistake, with shoddy workmanship and constant breakdowns. Now, I always do thorough research and ask fellow truckers for recommendations before committing to any shop. Comments are closed.
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