Roadside Assistance versus Towing and Labour
In a province as big as Alberta – and even in a city as spread out as Calgary – there are a lot of places where a malfunction or a breakdown can cause major headaches. Whether it’s out on a remote grid road coming back from an oil well or on the side of Crowchild Trail during rush hour, getting the issue dealt with quickly (and without spending more than necessary) is a top priority.
That’s why we offer roadside assistance for trucks and commercial vehicles across southern Alberta. This service means that a fully equipped work truck and expert technician will come to your location, instead of you waiting for a tow truck. So, you’re probably wondering: “Is roadside assistance worth it?”
Pros and Cons of Towing
Almost everyone who drives for a living has a horror story about a breakdown with inconvenient circumstances – maybe it was far out of town, or during a brutal Alberta winter, or in the middle of the night. Often, it will involve a long wait for a tow truck, which – depending on location and how busy they are – might mean an entire day of work lost. And that doesn’t even factor in the time spent waiting for repairs or parts once the vehicle has been towed.
All told, when you factor in the cost of towing, fuel surcharges, time spent waiting, and parts and labour, the final bill can be eye-watering. But – since you have to get your vehicle fixed, so you can get back to work – you’re not left with a lot of other options.
Pros and Cons of Roadside Assistance from WTM
Our roadside assistance for semi trucks and other commercial vehicles combines the best of both worlds.
Simple repairs come to you for an immediate fix.
Roadside assistance from WTM is not applicable to every situation, since billable time starts when we leave our shop to head to your location. So, if your malfunction is something minor – like a burnt-out light, meaning you’re still mobile – it’s likely not worth the cost just for that.
However, if you have a flat tire, a broken belt, or something else that prevents you from getting back on the road, a mobile repair unit is a perfect fit. Our techs show up with a fully stocked truck that is capable of doing many fixes right there on the roadside, meaning that you don’t have to wait for long tow rides back to the city or for regular repair shops to open up in the morning.
If you do need a tow, it's easier with a WTM tech.
With that said, sometimes the problem we identify is more than we can safely do at the breakdown location, and your vehicle needs to be towed anyway. In those cases, we’ll handle those calls and we can give you a lift back to where you need to go.
If your truck is de-rated because of after-treatment regen issues, and our diagnosis finds that it needs extensive repairs, we can use our software to increase the driving speed from 10 km/h to about 70 km/h. This is enough to allow you to drive back to the shop, eliminating the need for towing altogether.
We can order the right parts, quicker.
Whether you let us know over the phone during the initial call, or our technicians show up and do a thorough diagnosis, the benefit of roadside assistance is that even if you do need a tow back to our shop in Calgary, we already know what the problem is. So, while the tow is happening, we can put in parts orders and ensure people are available to help on arrival. This cuts down on more unnecessary waiting while your vehicle is out of commission.
Getting Roadside Assistance Without a Membership
We proudly offer our roadside services to anyone, no membership required (though we do require a credit card, like any other mechanical or tow service). Since you are the one in the vehicle and you know your situation best, choosing between a regular tow or a dispatched roadside assistance unit is up to you, and sometimes one will be a clear winner over the other. But as with every situation, it all depends on the circumstances – and it’s nice to know what options you have if yours are not ideal.
Should you find yourself the unfortunate victim of a breakdown or maintenance issue anywhere around Calgary or southern Alberta, call for roadside assistance at (403) 899-8805 – 24 hours a day. We’ll help you find the best way forward and get you back on the road ASAP!
12/2/2021 11:23:23 pm
I find it convenient that a towing service could help you get out of sticky situations where your car stops working. My friend is thinking about going around the country and discovering its natural beauty. I hope this can convince him to find a towing company when this happens.
3/15/2023 10:16:21 pm
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1/21/2022 08:49:18 pm
It really helped when you mentioned that it is important to know what service can your service provider can do. When we bought this house, I experienced a vehicle breakdown and it caused me too much hassle to think about what is the best option to do. Thanks to this informative article, I'll be sure to contact a trusted roadside assistance service in the future.
2/10/2022 11:32:14 pm
I appreciate the reminder that when looking to hire a towing service, it is important that we look at choosing a reputable towing service. In doing so, we can be certain that we are hiring the right people and that they are legitimate. I will definitely keep this information in mind when I look to have a service hired.
3/24/2022 11:57:32 pm
Great article and it is really appreciated. Keep up the good work.
4/1/2022 08:17:38 am
It made sense to me when you said that If your vehicle has been de-rated due to after-treatment regen difficulties, and our diagnosis reveals that it requires major repairs, we can utilize our software to boost your driving speed from 10 km/h to around 70 km/h. My father used to travel driving his old vintage pickup. Most of the time he called me for assistance with his troubled engine. I think it would be great for his convenience if get had contacts with towing agencies for faster response.
4/14/2022 03:34:47 am
Great Post. I really appreciate it. Hope it will be helpful for others who search for the best resource about it. Thank you so much for the helpful post.
4/29/2022 03:45:26 am
Thank you for letting me know that the wait for a tow truck depends on the location. My husband wants a towing service that can immediately come in times of emergency. I should advise him to hire a towing service near the road where he always drives.
I totally agree when you said that it can really be risky to be in inconvenient circumstances because of a vehicle breakdown. I can imagine how much help is needed for heavy-duty towing. So professionals should definitely be on your contact list if you own a truck or other heavy-duty vehicle.
7/6/2022 05:28:53 am
I like the helpful information you provide on your articles.
7/27/2022 03:15:44 am
I appreciate the reminder that when looking to hire a towing service, we must look at choosing a reputable towing service. It would be great if you could share a list of the best towing companies.
8/4/2022 09:59:41 pm
I totally agree when you said that we all have our own stories when it comes to car breakdowns. I have that issue right now because my truck did not start after I went to the grocery. So I had to leave it there tonight and go home until I can hire heavy duty towing services tomorrow to take it to a repair shop.
8/10/2022 10:16:52 pm
Nice work, It is just excellent to know this information.
9/21/2022 05:00:11 pm
I like how you talk about how towing can save you from wasting a day if you break down. My partner drives an old car and we're worried about it breaking down and leaving them stranded. We've been looking into finding a towing company we can have on call if we ever need it.
10/5/2022 05:06:04 am
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10/16/2022 06:01:01 pm
Thanks for your services. We are towing your car.
11/9/2022 12:37:59 am
Thank you for pointing out that a mobile repair unit is an ideal solution if you have a flat tire, a broken belt, or anything else that keeps you from getting back on the road. Last week, a flat tire occurred on my friend's automobile, and she is unsure of what to do. I'll tell her to keep the phone number for the towing services so she'll know who to call if something happens to the car in the future.
11/13/2022 04:39:11 pm
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12/12/2022 11:46:02 pm
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12/30/2022 07:17:19 am
Almost everyone who drives for a living has a horror story about a breakdown with inconvenient circumstances. For example, you could be driving along the highway when your car suddenly breaks down. This can be especially frustrating if you're in a hurry to get to your destination. In addition, breakdowns can be very expensive to fix, especially if you have to call a tow truck.
1/25/2023 06:51:20 am
I want to make sure that I'm able to get my car towed. It makes sense that I would want to get a professional to help me out with this. I can see how a proper towing service would be beneficial. That seems like a great way to ensure that I put things together properly.
1/28/2023 06:23:23 am
I'm glad that you talked that a roadside assistance is a great option if you are having a repairable situation. My uncle mentioned the other night that he and his business partner were looking for a heavy-duty towing service for truck transportation of their business trucks because of business relocation. He asked if I had any idea what would be the best option to consider. Thanks to this helpful article, I'll tell him it will be much better if they consult a trusted heavy-duty towing company as they can provide more information about their rates and services.
2/3/2023 10:54:47 pm
This post made an excellent point that when looking for a towing service, we should always consider their reputation. It makes sense as in doing so, it helps to ensure that they are reliable, skilled and experiences. I will definitely remember to consider their qualifications before hiring them for towing services.
I appreciate the reminder that selecting a reputable towing service is crucial when looking to hire one. When we do this, we can be sure that we are hiring legitimate people and the right people. When I look to hire a service, this information will definitely be on my mind. I appreciate the insightful details you provide in your articles.
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